WayZora — Terms of Service

2. The Service

WayZora plans, books and coordinates the movement of cargo, including, as set out in your booking:

• Road freight: full and part truckloads, heavy-haul and oversized cargo on specialised trailers, container haulage to and from ports, and route planning and permits.
• Sea freight: full and less-than-container loads, break-bulk and project cargo, port handling and consolidation, and bills of lading.
• Multimodal transport: road, sea and air combined under one booking and one invoice, with transfers coordinated at ports and terminals.
• Documentation and tracking: help preparing shipping and customs paperwork, status updates at each handoff, and proof of delivery.

We may perform any leg of a journey ourselves or through carriers, port and terminal operators, and other providers we select and vet ("Carriers"). Quoted transit and delivery times are estimates and depend on weather, port and airport congestion, customs clearance, permits and Carrier schedules. We will tell you promptly when we learn of a delay.

We may add, modify, or discontinue features of the website and online tools at our discretion, and will use reasonable efforts to notify Clients of material changes. We aim for high availability but do not guarantee uninterrupted or error-free operation.

3. Accounts and access

• You must provide accurate business and contact information when requesting a quote or booking, and keep any login credentials or tracking links confidential.
• You are responsible for all activity under your account and for bookings made by people you authorise.
• You must promptly notify us of any unauthorized use of your account or suspected security breach at info@callidoratechnology.com.
• We may decline a quote request or booking, or suspend access, for security risk, legal or sanctions concerns, misuse, non-payment, or violation of these Terms.

4. Customer responsibilities

You are responsible for:

• Describing your cargo accurately and completely, including contents, weight, dimensions, value, packaging and any special handling, temperature or security needs.
• Packing, securing and labelling cargo so it can withstand normal handling for each mode of transport, unless your booking states that we will pack it.
• Declaring in writing, before booking, any dangerous, hazardous, perishable, high-value or otherwise regulated goods, and providing the required declarations and certificates. We do not carry goods whose transport is prohibited by law, and may refuse, hold or safely dispose of undeclared dangerous goods at your cost.
• Providing complete and truthful commercial invoices, packing lists, licences, permits and other documents, and complying with customs, export control and sanctions laws that apply to your cargo, even where we prepare documents from the information you give us.
• Having cargo ready at the agreed time and place, with safe access and suitable loading and unloading arrangements.

WayZora is not liable for delays, fines, penalties, storage or other costs arising from inaccurate or incomplete information, poor packing, or undeclared goods that you provide or send.

5. Carriers, customs, and third-party platforms

The Service relies on third parties to operate, for example Carriers, ports and terminals, customs brokers and authorities, insurers, payment providers, cloud hosting, and email, SMS and WhatsApp delivery. Where a Carrier performs a leg, that Carrier's own conditions (such as a bill of lading or air waybill) and the law that applies to that mode may also govern the leg.

Cargo insurance is included only where your booking states the insured value and the insurer; claims are then decided under the insurer's policy terms. If your booking does not include insurance, or you declare a value lower than the cargo's real value, you carry the uninsured risk.

Third-party services are governed by their own terms, and we are not responsible for decisions of customs or other authorities, or for the availability of third-party platforms. Your use of messaging features must comply with applicable provider policies and our Privacy Policy.

6. Customer content and data

As between you and WayZora, you (the Client) retain all rights to the shipment, cargo and contact information you provide to the Service ("Client Data"). WayZora does not claim ownership of Client Data. We share Client Data only as needed to perform the Service, for example with Carriers, customs brokers, insurers and authorities.

Our collection and use of personal data through the Service is described in our Privacy Policy. Booking records, proof of delivery and invoices are kept for as long as tax, customs and other laws require.

We maintain reasonable security practices to protect Client Data. No system is completely secure; we do not warrant that the Service will be free of vulnerabilities, and you agree to promptly report any suspected security issue to info@callidoratechnology.com.

7. Acceptable use

You must not:

• Probe, disrupt, or bypass security or access controls of the website or tracking tools
• Scrape, resell, or use the Service or its pricing to build a competing product
• Upload malware or infringing content
• Use the Service to move goods for any unlawful purpose, or to breach customs, export control or sanctions laws
• Misrepresent your identity, your organisation, or your cargo

8. Fees and payment

• Quotes are based on the information you provide and are valid for the period stated in the quote. A booking is confirmed only when we confirm it in writing, including by email.
• Each booking is billed on one invoice, covering the legs and services listed in the booking, and is due in accordance with the invoice terms provided.
• Additional charges that arise from inaccurate information or causes outside our control, such as waiting time, demurrage, detention, port storage, re-delivery, inspections, duties and taxes, are payable by you. We will notify you of them as soon as we know and show them on the invoice.
• Prices exclude GST and customs duties unless stated in the quote.
• If you cancel a booking after we have committed Carriers, equipment or space, you pay the costs we cannot recover. Fees are otherwise non-refundable except as required by law or expressly stated in your booking.
• To the extent permitted by law, we may hold cargo or its documents until charges for that cargo are paid, and may suspend the Service for non-payment after reasonable notice.

9. Intellectual property

• Callidora and its licensors retain all right, title, and interest in the Service, including the WayZora name and logo, website, software, design, and documentation.
• Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the website and online tools to request and manage freight services for your internal business purposes.
• These Terms do not transfer ownership of the Service to you.

10. Confidentiality

Each party will protect the other's confidential information disclosed in connection with the Service, including pricing, shipment details and commercial terms, using at least the same degree of care it uses for its own confidential information of similar importance, and will not disclose it except to personnel, Carriers or subprocessors who need it to perform under these Terms or as required by law.

11. Disclaimers

We will use commercially reasonable efforts to provide the Service in a manner consistent with our published descriptions and your booking.

Except as expressly stated, the website and online tools are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that transit times, tracking information or quotes shown online are exact, or that customs, port or other authorities will clear cargo within any particular time. You remain responsible for verifying the regulatory requirements that apply to your cargo with your own advisors.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, business, market, or goodwill, arising from or related to these Terms or the Service.
• For loss of or damage to cargo while in our or our Carriers' charge, our liability follows the law that governs the leg where it happened, including the Carriage by Road Act, 2007, the Indian Carriage of Goods by Sea Act, 1925, the Carriage by Air Act, 1972, and the Multimodal Transportation of Goods Act, 1993, and the limits they set.
• Callidora's total aggregate liability arising out of or related to a booking will not exceed the charges paid by you for that booking, unless you declared a higher value in writing before booking and paid any additional charge for it.
• We are not liable for loss, damage, or delay caused by your breach of section 4, the inherent nature or defects of the cargo, acts of customs or other authorities, strikes, war, natural disasters, epidemics, or other events beyond our reasonable control, or for delay unless your booking guarantees a delivery time.
• These limitations do not apply to breaches of confidentiality, indemnification obligations, or liability that cannot be limited under applicable law.

To make a cargo claim, note any visible loss or damage on the delivery receipt, notify us in writing at info@callidoratechnology.com within [3] days of delivery (or within [7] days of the expected delivery date if cargo has not arrived), and send the full claim with supporting documents within [30] days. Keep the cargo and packaging available for inspection. Claims not made within these periods, or any shorter period required by law, may be rejected.

13. Indemnity

You agree to indemnify and hold WayZora / Callidora Technology Private Limited harmless from claims, damages, fines, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) inaccurate or incomplete information about your cargo, or undeclared dangerous or unlawful goods; or (c) your failure to comply with customs, export control, or sanctions laws.

14. Term and termination

• These Terms remain in effect for as long as you use the Service or have an open booking.
• We may suspend or terminate the Service if you materially breach these Terms and fail to cure within a reasonable period after notice, or immediately in cases of security risk, safety risk, non-payment, or unlawful use.
• You may stop using the Service at any time; bookings already confirmed remain subject to these Terms and to section 8 on cancellation.
• Upon termination, you pay for services performed and costs committed up to that date, and we will keep booking records and shipment documents available to you for a reasonable period, consistent with our Privacy Policy's retention terms, unless a longer period is required by law.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Sahibzada Ajit Singh Nagar, Punjab, India.

16. Changes

We may update these Terms from time to time. We will post the updated version with a revised "Effective date" and, for material changes, provide notice through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance, except where consent is required by law. Bookings confirmed before a change remain under the Terms in force when they were confirmed.